Frequently asked questions

What is the maximum tenure for a Credit line? 

The Cash2Pocket Credit Line is valid without any expiration date as long as you maintain a healthy credit history with us.  Please note that you will have the option to convert every withdrawal into EMI for up to 12 months based on eligibility.

Is it necessary to download the Cash2Pocket app to apply for a credit line? 

Currently, the only way to apply for a credit line from Cash2Pocket is to download the app from Play Store/App Store.

I am not receiving OTP on my number. What should I do?

We suggest checking if you have logged in using your active mobile number. However, if you continue facing the issue, kindly call or write to our Support help desk. 

What if I don’t have a Digi locker account? 

No problem! You can easily create your Digi Locker instantly during your credit line application on Cash2Pocket. We recommend keeping your Aadhaar number handy along with your Aadhaar-linked mobile.

Is it OK if I register on Cash2Pocket with a mobile number that is not linked to my Aadhaar?

When you provide an Aadhaar number, OTP is sent to the linked mobile number only, not the one with which you are applying. We recommend using your Aadhaar-linked mobile number for the application as it improves your chances of approval.

Can I upload my documents manually?

Yes. you can upload documents manually in the registered PDF format of your respective bank, or use either of Account Aggregator and Netbanking options.

Will I be charged for applying for a Credit line on Cash2Pocket App?  

Cash2Pocket’s Credit line approval is absolutely free. You will be charged only when you avail loan(s) from the Credit Line.